Regulations

II. Definitions

Customer – a natural person, legal entity or an organizational unit without legal personality, to which separate regulations grant legal capacity, making purchases through the BOGNA SKIN online store.

Consumer – a customer who is a natural person making a legal transaction with BOGNA SKIN within the online store that is not directly related to its business or professional activity.

Product/goods – an item presented in the area of the BOGNA SKIN online store for sale.

Distance contract – a contract concluded with a consumer within an organized system of concluding distance contracts, without the physical presence of the parties, with the exclusive use of one or more means of distance communication up to and including the conclusion of the contract, The distance contract is not a contract concluded in BOGNA SKIN premises.

III. Provision of services within the BOGNA SKIN online store

The following technical requirements are required to use the services of the online store:

connection to the Internet,
having an updated and efficient internet browser by the Client: Internet Explorer, Chrome, Mozilla, Opera, Safari with JavaScript and Cookies enabled; for problems resulting from the use of browsers that do not meet this requirement, BOGNA SKIN is not responsible, 3) The Customer has an active and correctly configured e-mail account.

The Customer is obliged to use BOGNA SKIN’s online store in a manner consistent with the Regulations, good manners and Polish law. In particular, it is forbidden:

use any personal data, company or other untrue markings that are not in accordance with the Regulations,
violating the confidentiality of correspondence,

violate in any way the intellectual property rights of third parties, including copyright or related rights, and personal rights of third parties, including the right to the image, good name, honor (in particular, it is prohibited to disseminate the image of persons without the appropriate consent of those persons, if required by law).

IV. Customer data

The Customer is obliged to inform BOGNA SKIN about any change in the data that individualizes him/her, as well as about an error in the content of the data that he/she made available during registration or order placement, in particular his/her name, company, address of residence, registered office (in the case of entrepreneurs), e-mail address.

The individualizing data made available by the Customer during registration or order placement shall be deemed to be current until the Customer makes an authorized change or correction thereof. The Customer shall be obliged to repair any damage that BOGNA SKIN may suffer as a result of the Customer’s failure to change or correct its individualising data.

BOGNA SKIN reserves the right to verify statements made by the Customer, especially the Customer’s individualised data, and may request confirmation in the form specified by BOGNA SKIN.

BOGNA SKIN may refrain from providing services to the Customer if the Customer does not confirm the truthfulness of the statements made by the Customer, as well as if their truthfulness raises justified doubts, until they are removed.

BOGNA SKIN allows for the purchase of goods such as cosmetic products and care and personal accessories within the online store.

The customer of the BOGNA SKIN webshop, after entering https://bognaskin.com/, has the opportunity to view the commercial information and product specifications of BOGNA SKIN and, as part of the webshop function, to select and place orders to purchase selected BOGNA SKIN products.

BOGNA SKIN allows the customer to familiarize himself or herself with commercial information and product specifications, in particular by providing a description and information about the type, name of the product, its composition, size, colors, availability, delivery date, price and product photos. In order to become acquainted with a specific product specification, the Customer has the opportunity to contact a BOGNA SKIN consultant via e-mail at hello@bognaskin.com.

Commercial information placed on the store’s website does not constitute an offer within the meaning of Article 66 of the Civil Code, but constitutes an invitation to submit offers, even if the information contains a unit price of the product.

V. Orders and sales

The purchase of BOGNA SKIN products in the online store can be done using the following purchase procedures:

using the Customer’s “Basket”,
using the “Ask for product” form (Product to order),
by placing an order via e-mail to BOGNA SKIN: hello@bognaskin.com.

The prices of goods visible in the Shop are total prices for the goods, including VAT.

V. Purchase using the Client’s “Cart” Purchase using the Client’s “Cart”

In order to purchase the BOGNA SKIN products, the customer, after reading the commercial information and product specifications, and in the situation where it is possible to configure the product properties, clicks on the “Add to cart” option available on the page.

The customer’s shopping cart contains a list of products selected by the customer, which can be purchased in further steps in the BOGNA SKIN online store. The Customer’s basket also contains an indication of dimensions, quantity, unit price of the product and total price in case of ordering more products.

In the Customer’s basket it is possible to change the quantity of ordered products and remove them from the basket.

After entering the product into the basket, the customer can continue shopping in the online store or go directly to the product purchase procedure. Entering a product into the basket does not mean automatic purchase of the product.

Some BOGNA SKIN products, the information and specification of which is given on the pages of the online store, are not available for sale within the services of the online store. Such products cannot be placed in the shopping cart. The product card of this type of products includes information about availability only in BOGNA SKIN sales points through the online store. The list of BOGNA SKIN points of sale is available at bognaskin.com

After clicking the “Order” option in the “Shopping cart” function, the Customer, in order to continue the purchase procedure, should fill in order forms requiring the data necessary for BOGNA SKIN to complete the order, and in particular the data of the Customer (payer), including the Customer’s e-mail address, data for the delivery of the product, method of delivery (courier, self-collection) and should choose the method of payment (transfer, cash on delivery, payment using Dotpay online payment system). Providing data marked with * (asterisks) is obligatory; lack of such data makes it impossible to purchase BOGNA SKIN products within the online store. Choosing personal collection, the Customer can pay for the order by bank transfer or using Dotpay account.

After the procedure specified in paragraph 6 above is completed, the Customer will receive a summary of purchases, indicating in particular the name and quantity of products to be purchased, their unit price, total price of the order, ways and costs of delivery. At the same time the Customer will have the opportunity to become familiar with the full content of the Regulations. Making a purchase requires confirmation of knowledge and acceptance of the Regulations.

In order to place an order and pay for it, the Customer, after verifying the correctness of the purchase summary, should accept the Terms and Conditions and click on the button “Order with payment obligation”, which is tantamount to making a purchase offer by the Customer. By choosing the above option, the Customer who is a consumer confirms that he knows that the order entails an obligation to pay.

In the case of the option of payment by bank transfer, after accepting the Regulations and clicking on the option “Order with obligation to pay”, the Customer will be redirected to the website of the payment operator to pay for the order. The payment order is executed in accordance with the payment terms and conditions of the payment operator.

In the case of the Dotpay payment option, after accepting the Terms and Conditions and clicking the option “Order with obligation to pay” the Customer will be redirected to the website http://www.dotpay.pl/ in order to pay for the order. The payment order is executed by Dotpay in accordance with the regulations available for download on the above mentioned website.

In case of the option of payment on delivery, the payment of the order takes place at the latest at the moment of delivery by courier to the place indicated by the Customer. BOGNA SKIN shall hold off on releasing the product to the Customer until the Customer fully pays for the order.

After the system of the online store receives the order and after the payment has been made by the Customer, an automatic e-mail will be sent to the Customer’s e-mail address confirming receipt of the order by BOGNA SKIN and informing that the order will be confirmed in the next e-mail.

In the case of an order being processed, BOGNA SKIN, after checking its correctness and availability of products, confirms acceptance of the order for processing by a separate e-mail and changes the status of the order to “Accepted for processing”. This message contains at least BOGNA SKIN’s statement of receipt of the Order and confirmation of the conclusion of the Sales Agreement, which is tantamount to confirmation of the conclusion of a distance contract in the case of customers who are consumers. As soon as the Customer receives the above e-mail message, a Sales Agreement is concluded between the Customer and BOGNA SKIN.

Along with the confirmation of the order being processed, BOGNA SKIN sends the Customer the Terms and Conditions together with a specimen statement of withdrawal from a remote or off-premises contract concluded with a consumer. Sending a model statement of withdrawal cannot be construed as granting a right of withdrawal to a Customer who is not a consumer.

BOGNA SKIN will immediately inform the Customer about the impossibility of completing the order in the event of circumstances causing such impossibility. In such a situation, the price paid will be immediately returned to the Customer in full.

An offer submitted by the Customer and not confirmed by BOGNA SKIN within 72 hours shall cease to bind the Customer.

BOGNASKIN reserves the ownership of the products sold until the Customer has paid the full sales price.

VI. Purchase using the “Ask for product” form

Some of BOGNA SKIN’s products available as part of the commercial information contained on the store’s website The customer can purchase only by using the “Ask for product” form (Product to order”), if such a form is made available by BOGNA SKIN.

Some of the BOGNA SKIN products available for purchase using the “Ask for Product” form show the individual properties specified by the Customer in the order form submitted by him or by individual arrangements with a BOGNA SKIN consultant (Product configured).

The Customer fills in the order form, in which he or she selects or defines the type of product he or she wants to purchase and, in the case of such an option, individualizes its properties using the IT tools of BOGNA SKIN online store. The IT system of the BOGNA SKIN webshop may also require the Customer to indicate the method of delivery (delivery by BOGNA SKIN, courier, own collection) and the method of payment (transfer, card, cash on delivery). Choosing personal collection, the Customer can pay for the order by bank transfer or using a Dotpay account.

The customer must provide the data marked with * (asterisks) in the form; failure to provide such data makes it impossible to agree on the properties of the product, and further purchase of BOGNA SKIN products within the online store. Before sending the order form, the Customer will be asked to read the Terms and Conditions and accept them.

If the data from the form sent by the Customer is sufficient for BOGNA SKIN to begin processing the order, and the product is available for sale, the Customer shall receive an e-mail from BOGNA SKIN with information about the terms of the order, including in particular: the properties of the order placed, its total price, method and date of payment, costs, and date and method of delivery. BOGNA SKIN sends the Terms and Conditions to the Customer together with the information on the terms and conditions of the order.

Some of BOGNA SKIN’s products available as part of the commercial information contained on the store’s website The customer can purchase only by using the “Ask for product” form (Product to order”), if such a form is made available by BOGNA SKIN.

Some of the BOGNA SKIN products available for purchase using the “Ask for Product” form show the individual properties specified by the Customer in the order form submitted by him or by individual arrangements with a BOGNA SKIN consultant (Product configured).

The Customer fills in the order form, in which he or she selects or defines the type of product he or she wants to purchase and, in the case of such an option, individualizes its properties using the IT tools of BOGNA SKIN online store. The IT system of the BOGNA SKIN webshop may also require the Customer to indicate the method of delivery (delivery by BOGNA SKIN, courier, own collection) and the method of payment (transfer, card, cash on delivery). Choosing personal collection, the Customer can pay for the order by bank transfer or using a Dotpay account.

The customer must provide the data marked with * (asterisks) in the form; failure to provide such data makes it impossible to agree on the properties of the product, and further purchase of BOGNA SKIN products within the online store. Before sending the order form, the Customer will be asked to read the Terms and Conditions and accept them.

If the data from the form sent by the Customer is sufficient for BOGNA SKIN to begin processing the order, and the product is available for sale, the Customer shall receive an e-mail from BOGNA SKIN with information about the terms of the order, including in particular: the properties of the order placed, its total price, method and date of payment, costs, and date and method of delivery. BOGNA SKIN sends the Terms and Conditions to the Customer together with the information on the terms and conditions of the order.

If the data from the form sent by the Customer is not sufficient for BOGNA SKIN to begin processing the order, and especially if it is necessary to agree on individual product properties, BOGNA SKIN’s consultant shall contact the Customer to agree on all the properties of the ordered product and other terms of the order. If the Customer agrees with BOGNA SKIN’s consultant on all the properties of the ordered product and other terms of the order, the Customer receives an e-mail from BOGNA SKIN with information on the terms of the order, in particular including the properties of the order placed, its total price, method of payment, costs, and delivery date and method. BOGNA SKIN sends the Terms and Conditions to the Customer together with information on the terms and conditions of the order.

The moment an order is paid for is the moment the money is credited to BOGNA SKIN’s bank account. When the order is paid for, BOGNA SKIN sends the Customer a confirmation of order completion to the e-mail address provided by the Customer, which is tantamount to confirmation of the conclusion of a distance contract for customers who are consumers. As soon as the Customer receives this e-mail, a Sales Agreement is concluded between the Customer and BOGNA SKIN. In the case of a sale in the cash on delivery option, the Customer, after sending him/her information about the terms of the order, in accordance with paragraphs 5 or 6 above, will be asked to finally accept the order. A contract of sale of BOGNA SKIN products shall be concluded when the Customer finally accepts the terms of the order.

If the data from the form sent by the Customer is not sufficient for BOGNA SKIN to begin processing the order, and especially if it is necessary to agree on individual product properties, BOGNA SKIN’s consultant shall contact the Customer to agree on all the properties of the ordered product and other terms of the order. If the Customer agrees with BOGNA SKIN’s consultant on all the properties of the ordered product and other terms of the order, the Customer receives an e-mail from BOGNA SKIN with information on the terms of the order, in particular including the properties of the order placed, its total price, method of payment, costs, and delivery date and method. BOGNA SKIN sends the Terms and Conditions to the Customer together with information on the terms and conditions of the order.

The moment an order is paid for is the moment the money is credited to BOGNA SKIN’s bank account. When the order is paid for, BOGNA SKIN sends the Customer a confirmation of order completion to the e-mail address provided by the Customer, which is tantamount to confirmation of the conclusion of a distance contract for customers who are consumers. As soon as the Customer receives this e-mail, a Sales Agreement is concluded between the Customer and BOGNA SKIN. In the case of a sale in the cash on delivery option, the Customer, after sending him/her information about the terms of the order, in accordance with paragraphs 5 or 6 above, will be asked to finally accept the order. A contract of sale of BOGNA SKIN products shall be concluded when the Customer finally accepts the terms of the order.

In case of choosing the option of cash on delivery payment, the payment of the order is made at the latest on delivery. BOGNA SKIN will hold off on releasing the product to the Customer until the Customer fully pays for the order.

BOGNA SKIN reserves ownership of the sold products until the Customer has paid the full sales price.

VII. Purchase via e-mail

The customer can purchase BOGNA SKIN products directly via e-mail. In order to purchase BOGNA SKIN products, the customer sends an e-mail to the address: hello@bognaskin.com with an indication of the product that the customer is interested in purchasing.

Upon receipt of the Customer’s e-mail, a BOGNA SKIN consultant will contact the Customer to determine the terms of the order and the Customer’s data needed to complete it.

If the Customer agrees with a BOGNA SKIN consultant on all the properties of the ordered product and other order conditions, the Customer receives an e-mail from BOGNA SKIN with information on the order conditions, in particular including the properties of the order placed, its total price, method and date of payment, costs, and date and method of delivery. Together with the information on order conditions, BOGNA SKIN sends the Customer the Terms and Conditions together with a specimen statement of withdrawal from the remote contract. Sending a model statement of withdrawal cannot be construed as granting the right of withdrawal to a customer who is not a consumer.

A contract for the sale of BOGNA SKIN products, in the option of payment by bank transfer, is concluded when the customer pays for the order placed; in the case of advance payment / prepayment, the contract is concluded when the amount of advance payment / prepayment is paid. The moment of payment is the moment the money is credited to BOGNA SKIN’s bank account. Once the order has been paid for, BOGNA SKIN sends the Customer a confirmation of order completion to the e-mail address provided by the Customer, which is tantamount to confirming the conclusion of a remote contract in the case of customers who are consumers. The Customer may purchase BOGNA SKIN products directly by e-mail. In order to purchase BOGNA SKIN products, the Customer sends an e-mail to the address provided: hello@bognaskin.com with an indication of the product that the customer is interested in purchasing.

Upon receipt of the Customer’s e-mail, a BOGNA SKIN consultant shall contact the Customer to determine the terms of the order and the Customer’s data required for its execution.

If the Customer agrees with a BOGNA SKIN consultant on all the properties of the ordered product and other order conditions, the Customer receives an e-mail from BOGNA SKIN with information on the order conditions, in particular including the properties of the order placed, its total price, method and date of payment, costs, and date and method of delivery. Together with the information on order conditions, BOGNA SKIN sends the Customer the Terms and Conditions together with a specimen statement of withdrawal from the remote contract. Sending a model statement of withdrawal cannot be construed as granting the right of withdrawal to a customer who is not a consumer.

A contract for the sale of BOGNA SKIN products, in the option of payment by bank transfer, is concluded when the customer pays for the order placed; in the case of advance payment / prepayment, the contract is concluded when the amount of advance payment / prepayment is paid. The moment of payment is the moment the money is credited to BOGNA SKIN’s bank account. Once the order has been paid for, BOGNA SKIN sends a confirmation to the Customer to the e-mail address indicated by the Customer, which is tantamount to confirmation of the conclusion of a remote contract in the case of customers who are consumers.

In the case of sale in the cash on delivery option, the Customer, after sending him information about the terms of the order, in accordance with paragraph 3 above, will be asked for final acceptance of the order. The contract of sale of BOGNA SKIN products is concluded when the Customer finally accepts the terms of the order. By accepting the terms of the order, the Customer who is a consumer confirms that he or she knows that the order entails an obligation to pay.

In the case of choosing the cash on delivery option, payment of the order is made at the latest upon delivery. BOGNA SKIN shall withhold the product from the Customer until the Customer fully pays for the order.

In the case of cash on delivery, the Customer shall be asked to finally accept the order after the Customer has been informed of the terms of the order in accordance with section 3 above. The contract of sale of BOGNA SKIN products shall be concluded at the moment of final acceptance of the order conditions by the Customer. By accepting the terms of the order, the Customer who is a consumer confirms that he or she knows that the order entails an obligation to pay.

In the case of choosing the cash on delivery option, payment of the order is made at the latest upon delivery. BOGNA SKIN shall withhold the product from the Customer until the Customer fully pays for the order.

BOGNA SKIN reserves ownership of the sold products until the Customer has paid the full sales price.

VIII. Order processing time and delivery

The execution of an order for the Customer starts on the first working day after the date of concluding the contract of sale of BOGNASKIN products.

The order completion date is given in the product card. In case of products available in the warehouse or BOGNASKIN stores, the lead time is from 3 to 7 working days. In case of products imported under individual customer’s order, the lead time is longer and can be from 2 to 12 weeks.

If BOGNA SKIN is unable to complete an order for a configured Product, even if it is temporarily impossible to complete the service, BOGNA SKIN may release itself from the order by offering the Customer the purchase of a replacement product corresponding to the same quality and purpose and for the same price or remuneration. The Customer has the right not to accept the replacement product and to withdraw from the contract with BOGNA SKIN.

BOGNA SKIN will inform the Customer of the unavailability of the product, a proposal to supply a replacement product, and the Customer’s right to withdraw from the contract. The Customer may withdraw from the contract within 14 days of BOGNA SKIN’s notification, according to the terms of the preceding sentence.

BOGNA SKIN will notify the Customer of the completeness of his or her order if the circumstances referred to in sections 3 to 4 above do not occur. If the Customer has not paid the full price or has not agreed otherwise within 7 days of being notified of the completeness of an order, BOGNA SKIN shall, within 7 days, make a surcharge on the full sales price of the product; BOGNA SKIN shall inform the Customer of the obligation and date of the surcharge together with a notification of completeness.

After the Customer’s surcharge has been credited, pursuant to section 5 above, BOGNA SKIN will contact the Customer to arrange delivery. The Customer shall make an appointment for delivery within 7 calendar days. The delivery date shall be confirmed by BOGNA SKIN by e-mail.

If the Customer does not receive the goods, BOGNA SKIN shall notify the Customer of the non-delivery of the goods and set a deadline for delivery or receipt of the goods, as agreed upon in the delivery arrangements. If the goods are not received by the deadline set by BOGNA SKIN, BOGNA SKIN will store the goods at the Customer’s expense and risk for a period of 3 (three) months, unless the Customer agrees another deadline with BOGNA SKIN. In such case, BOGNA SKIN will also be entitled to charge additional costs associated with delivery failure and storage costs. In the case of contracts not concluded with consumers, the cost of storage is PLN 20 for each commenced week of storage.

If the Customer does not confirm the final delivery date with BOGNA SKIN or is delayed in acceptance at the final date, BOGNA SKIN shall be entitled to withdraw from the contract within 1 (one) month of the final delivery date. For contracts not concluded with consumers, if BOGNA SKIN does not exercise its right to withdraw from the contract and 3 (three) months from the final delivery date, failure to collect the goods shall be deemed a wish to abandon them with the intention of disposing of ownership, as a result of which ownership of the goods shall pass to BOGNA SKIN, and the Customer shall waive any claims against BOGNA SKIN relating to the purchase and acquisition of the goods.

The Customer may clarify any doubts related to the order placement procedure, conclusion of contracts enabling the Customer to purchase BOGNA SKIN products, and other doubts by contacting BOGNA SKIN’s consultants at the following telephone number: +48508934570 or via e-mail: hello@bognaskin.com.

IX. Complaints and guarantees

BOGNA SKIN is liable to its customers for product defects in accordance with the Civil Code.

Using the warranty, the Buyer may, under the terms and within the periods specified in the Civil Code: Submit a declaration of price reduction, in the case of a significant defect – submit a declaration of withdrawal from the contract, demand replacement of the item with a defect-free item, demand removal of the defect. The Seller is released from liability under warranty if the customer knew about the defect at the time of concluding the contract.

The Customer may not withdraw from the contract if the defect is insignificant

If it is necessary to assess physical defects, the Goods should be delivered to the address: Bogna Skin sp. z o.o., Tumlin Podgród 52a, 26-085 Miedziana Góra

Any comments and objections concerning the operation of the online store, and in particular complaints about BOGNA SKIN products, should be reported by sending an e-mail with a description of the defect to the address: hello@bognaskin.com or in writing to the address: Bogna Skin sp. z o.o., Tumlin Podgród 52a, 26-085 Miedziana Góra. Product complaints should include an indication of the nature of the defect, the time of its detection and the customer’s request.

BOGNA SKIN shall immediately send a confirmation of receipt of the complaint to the e-mail address provided by the Customer.

A complaint submitted by a Customer shall be considered and responded to by BOGNA SKIN within 14 days of the date of submission, after clarification of all the circumstances of the complaint. To this end, BOGNA SKIN may turn to the Customer to provide additional explanations and supplement the complaint if the information contained by the Customer in the complaint is not sufficient for BOGNA SKIN to recognize the complaint.

If a complaint concerns a product, in order for BOGNA SKIN to consider the complaint, the Customer shall deliver or send the product complained about to the address of BOGNA SKIN Warehouse: BOGNA SKIN Sp. z o.o. Tumlin-Podgród 52a, 26-085 Miedziana Góra.

There is no obligation to provide or lend replacement goods to the Customer for the time of complaint processing.

In the event of a dispute related to a sales contract concluded with BOGNA SKIN, including primarily complaints, a consumer Customer who is a consumer has the option of using an out-of-court method for handling complaints and pursuing claims, including before the Permanent Consumer Arbitration Courts, in accordance with the rules governing proceedings before selected institutions/courts. BOGNA SKIN shall be liable to Customers for product defects in accordance with the Civil Code.